Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. That means most orders arrive within 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow your delivery.

Yes, we offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). There is no order minimum required. Orders ship via USPS, UPS, or FedEx depending on destination and package size. Please see our Shipping Policy for full details.

We want you to be completely happy with your purchase. If something is not right, please contact us as soon as possible so we can walk you through the return or exchange process. We recommend reviewing our Return Policy page for specific timelines and conditions.

We understand that choosing the right unit can take some consideration. If you need to swap for a different model, reach out to our team and we will do our best to accommodate your request. Contact us by email or phone and we can discuss the best path forward for your situation.

Infrared saunas use infrared panels to heat your body directly, while barrel saunas use a traditional heater to warm the air inside the cabin. Infrared saunas tend to operate at lower temperatures, and barrel saunas offer a more classic sauna experience with higher ambient heat. If you need help deciding which is the best fit for your space and preferences, our team is happy to walk you through the differences.

Setup requirements vary by model, but most cold plunges need a flat, level surface, access to a standard electrical outlet, and a water source for filling. Some models include built-in filtration and chilling systems while others are more portable. Check the product page for your specific unit or contact us for detailed setup guidance.

Sales tax, if applicable, is calculated and displayed at checkout.